{"id":109,"date":"2014-08-24T20:01:25","date_gmt":"2014-08-25T00:01:25","guid":{"rendered":"http:\/\/www.twwd.org\/beta1\/?page_id=109"},"modified":"2026-04-29T14:33:27","modified_gmt":"2026-04-29T18:33:27","slug":"customer-resources","status":"publish","type":"page","link":"https:\/\/www.twwd.org\/dashboard\/customer-resources\/","title":{"rendered":"Customer Resources"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h2><strong>Sewer Construction Resources<\/strong><\/h2>\n<ul>\n<li><span style=\"color: #0000ff;\">Sewer Needs Map<\/span>\n<ul>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2024\/01\/District-wide-needs-map.pdf\" target=\"_blank\" rel=\"noopener\">TWWD District<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2024\/01\/Garden-Heights-Needs-Map.pdf\" target=\"_blank\" rel=\"noopener\">Garden Heights AreaNeeds Map<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2024\/01\/Robert-Gray-Ave-Area-Needs-Map.pdf\" target=\"_blank\" rel=\"noopener\">Robert Gray Ave Area Needs Map<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2024\/01\/North-Tiverton-Needs-Map.pdf\" target=\"_blank\" rel=\"noopener\">North Tiverton Area Needs Map<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2024\/01\/Stone-Bridge-Area-Needs-Map.pdf\" target=\"_blank\" rel=\"noopener\">Stone Bridge Area Needs Map<\/a><\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2021\/03\/Residential_SewerTie-In_Procedure_rev3.15.2021.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Residential Tie-In Procedure<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2021\/03\/2019-STILF-PREAPPLICATION.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Sewer Tie-In Loan Fund (STILF) Pre-Application and Checklist<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/webserver.rilin.state.ri.us\/Statutes\/TITLE5\/5-65.3\/INDEX.HTM\" target=\"_blank\" rel=\"noopener\">RIGL Chapter 65.3 Underground Utility Contractor requirements for a residential sewer tie-in\u00a0<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/crb.ri.gov\/search\/contractor-search\" target=\"_blank\" rel=\"noopener\">Link to the list of RI Licensed Underground Utility Contractors<\/a><\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>Existing Sewer Customers<\/strong><\/h2>\n<ul>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2025\/01\/Deduct-Meter-Policy.20250127.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Deduct Meter Policy<\/a><\/span>\n<ul>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2025\/01\/Approved-Deduction-Meters.pdf\" target=\"_blank\" rel=\"noopener\">Approved Deduction Meters<\/a><\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2023\/06\/Grinder-Pumps-Homeowner-Responsibilities_FINAL.pdf\" target=\"_blank\" rel=\"noopener\">Grinder Pump Care and Use<\/a><\/span>\n<ul>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2026\/03\/Grinder-Pump-use-and-abuse-policy.20260323.pdf\" target=\"_blank\" rel=\"noopener\">Grinder Pump Use and Abuse Policy<\/a><\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2024\/01\/FAQ_Phase-1-and-Facebook-Questions.pdf\" target=\"_blank\" rel=\"noopener\">Answers to questions about TWWD and how we operate<\/a><\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>TWWD Policies, Rules and Regulations<\/strong><\/h2>\n<ul>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2021\/03\/TWWD_Enabling_Legislation_2014-S2805_AsAmmended.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">TWWD Enabling Legislation<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2026\/03\/TWWDBylaws_Board-Approval-03.02.2026.pdf\" target=\"_blank\" rel=\"noopener\">TWWD ByLaws<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2024\/01\/Tiverton-RI-WW-Facility-Plan-Update-2014-2017.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">TWWD Facilities Plan February 2014 with 2017 Update<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/clerkshq.com\/Tiverton-ri?docId=AppC&amp;path=TIV_Code%2CAppC%2C\" target=\"_blank\" rel=\"noopener noreferrer\">Sewer Use Ordinance<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2023\/11\/Betterment-Assessment-Policy-09.23.2019.pdf\" target=\"_blank\" rel=\"noopener\">Betterment\/Assessment Policy<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2023\/11\/Conflict-of-Interest-Policy-FINAL_2019.04.22.pdf\" target=\"_blank\" rel=\"noopener\">Conflict of Interest Policy<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2025\/01\/Deduct-Meter-Policy.20250127.pdf\" target=\"_blank\" rel=\"noopener\">Deduct Meter Policy<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2026\/03\/Grinder-Pump-use-and-abuse-policy.20260323.pdf\" target=\"_blank\" rel=\"noopener\">Grinder Pump Use and Abuse Policy<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2026\/03\/Mandatory-Connection-Policy-Enforcement_FINAL-2026.03.23-1.pdf\" target=\"_blank\" rel=\"noopener\">Mandatory Connection Policy &amp; Enforcement<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2024\/05\/OMA-and-Usage-Fee-Policy.20240528.pdf\" target=\"_blank\" rel=\"noopener\">OMA and Usage Fee Policy<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2025\/08\/Procedures-for-Privately-Financed-Main-Policy_Approved-2025.08.25.pdf\" target=\"_blank\" rel=\"noopener\">Privately Constructed Sewer Policy (For Developers)<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2026\/04\/PrivilegeFeePolicy_Board-Approved_2026.04.27.pdf\" target=\"_blank\" rel=\"noopener\">Privilege Fee Policy<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2026\/04\/Purchasing-Policy.20250528.pdf\" target=\"_blank\" rel=\"noopener\">Purchasing Policy<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2023\/11\/2023.03.28_Resolution-Regarding-MBE-Participation_Signed.pdf\" target=\"_blank\" rel=\"noopener\">Resolution Regarding MBE Participation<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2026\/04\/TWWD-Fee-Schedule-07-21-25-approved_simple1.pdf\" target=\"_blank\" rel=\"noopener\">Schedule of Fees<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2023\/11\/2022.06.27_ServiceConnectionDelayPermitPolicy.pdf\" target=\"_blank\" rel=\"noopener\">Service Connection Delay Policy<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2023\/12\/Shut-Off-Policy_FINAL_2023.11.30.pdf\" target=\"_blank\" rel=\"noopener\">Shutoff Policy<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2024\/01\/TWWD-hardship-policy-FINAL_2024.01.22.pdf\" target=\"_blank\" rel=\"noopener\">Temporary Hardship Waiver Policy<\/a><\/span>\n<ul>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2023\/11\/TEMPORARY-HARDSHIP-WAIVER-APPLICATION-FINAL_2019.05.20.pdf\" target=\"_blank\" rel=\"noopener\">Temporary Hardship Waiver Application<\/a><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>TWWD Annual Report<\/h2>\n<p><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2024\/07\/AnnualReport20240625.pdf\" target=\"_blank\" rel=\"noopener\">2023 &#8211; 2024 Annual Report<\/a><\/span><\/p>\n<p><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2024\/01\/AnnualReport20230129.pdf\" target=\"_blank\" rel=\"noopener\">2022 &#8211; 2023 Annual Report<\/a><\/span><\/p>\n<p><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.twwd.org\/wp-content\/uploads\/2025\/10\/AnnualReport20250206.1.pdf\" target=\"_blank\" rel=\"noopener\">2024 &#8211; 2025 Annual Report<\/a><\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>On-Site Wastewater Management<\/strong><\/h2>\n<p>As of July 1, 2021 all inquiries and questions regarding on-site wastewater systems (OWTS) are handled by the Town of Tiverton, contact the <a href=\"https:\/\/www.tiverton.ri.gov\/departments\/index.php\" target=\"_blank\" rel=\"noopener\">Town Administrator<\/a> for further instructions.<\/p>\n<p>&nbsp;[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2><strong>Helpful Links For More Information<\/strong><\/h2>\n<ul>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/webserver.rilin.state.ri.us\/Statutes\/TITLE23\/23-19.15\/INDEX.HTM\" target=\"_blank\" rel=\"noopener noreferrer\">RI Cesspool Act of 2007 with Update of 2015<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.dem.ri.gov\/programs\/water\/owts\/licensing\/\" target=\"_blank\" rel=\"noopener noreferrer\">RI DEM Licensed OWTS Designers and Installers<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.dem.ri.gov\/programs\/water\/owts\/\" target=\"_blank\" rel=\"noopener noreferrer\">RI DEM OWTS Rules and Regulations<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/web.uri.edu\/owt\/\" target=\"_blank\" rel=\"noopener noreferrer\">URI Onsite Wastewater training Center<\/a><\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Sewer Construction Resources Sewer Needs Map TWWD District Garden Heights &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-109","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.twwd.org\/dashboard\/wp-json\/wp\/v2\/pages\/109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.twwd.org\/dashboard\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.twwd.org\/dashboard\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.twwd.org\/dashboard\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.twwd.org\/dashboard\/wp-json\/wp\/v2\/comments?post=109"}],"version-history":[{"count":196,"href":"https:\/\/www.twwd.org\/dashboard\/wp-json\/wp\/v2\/pages\/109\/revisions"}],"predecessor-version":[{"id":13347,"href":"https:\/\/www.twwd.org\/dashboard\/wp-json\/wp\/v2\/pages\/109\/revisions\/13347"}],"wp:attachment":[{"href":"https:\/\/www.twwd.org\/dashboard\/wp-json\/wp\/v2\/media?parent=109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}